Phone support (in addition to chat/email) You have unlimited support for the period of your subscription (That is right, isn't it?)Ĭloud backup 250GB included (up to a max of 500GB for which you have to pay more) You get unlimited updates including version updates for the period of 1 year The main benefit of an Advanced Subscription (for 1 year for example) are that So you cannot know when your support for backups for your perpetual license will end. This would imply that Acronis themselves do not know when a new version will come out. If you look at the lifecycle link above, you will see that the "Mainstream Support End Date" is To Be Decided for the 2019 version. There is no way of knowing when a new version of ATIH will come out. So if you need help with backups, you will have to purchase a new Perpetual license. You will still be entitled to Activation and Recovery problems. Then if a new version of Acronis comes out any time during the next 30 days, you will be entitled to a free upgrade to that new version.īut if a new version comes out in 31 days time, then you will lose chat/email support for backups. Say you buy a perpetual license on the 1st of September 2018 for $29. (This is right, isn't it?)īut chat/email support stops for backup problems. You can still get support for Activation problems or Recovery problems - forever. You can still use the Acronis help files and this Acronis forum - forever. If a new version comes out, you can still use your old perpetual license - forever. If you have a perpetual license you are allowed "updates".Īn "update" means a minor update and not a new version. I've also been referring to the following documents. This is what I've learned from talking to Sales Support.
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